Your First Online Skin Consult

New to virtual care? You’re not alone. More than ever, people are turning to online dermatology for answers, especially when traditional visits come with long waits, high costs, or hard-to-get referrals.
If you’ve been hesitant to try it, that’s normal. Maybe you’re wondering how it works, if it’s legit, or what kind of care you’ll actually receive.

We’re here to guide you through the experience, from before you start, to submitting your case, and after your results arrive. The more you understand, the easier it is to take that first step toward healthier skin.

What to know before your online dermatologist consultation

A virtual consultation is different from a live appointment, but it’s just as real. Instead of sitting in an exam room, you’ll answer guided questions and capture photos through your phone.

Here’s what to have ready:

• Notes on how long it’s been there and what it feels like

• A list of any skincare products or medications you’re using

• Basic health history (we’ll guide you through it)

If you're looking for a few prep tips, check out this post on how to prepare for your first virtual dermatology visit.

What happens during your virtual dermatology appointment

Once your information is in, your case is securely routed to a board-certified dermatologist. They’ll review your photos and responses, and then build a treatment plan tailored to your needs.

You won’t be sitting in a waiting room or checking your email every few minutes. You’ll get a message when your care plan is ready, typically within 48 hours.